At DSTRS Overseas Private Limited, your satisfaction is our top priority. We understand that sometimes things don’t work out, and we’re here to make returns and cancellations as smooth as possible.

Returns

  • Eligibility: Returns are accepted within 7 days of delivery.
  • Condition: Items must be unused, unwashed, and returned in their original packaging with all tags intact.
  • Non-returnable Items: For hygiene and safety reasons, certain items such as innerwear, accessories, or customized pieces are not eligible for return.
  • Return Process:
    1. Email us at dstrspvtltd@gmail.com with your order number and reason for return.
    2. Our team will review your request and provide return instructions.
    3. Once the item is received and inspected, a refund or store credit will be processed within 7–10 business days.

Cancellations

  • Before Dispatch: You can cancel your order within 12 hours of placing it by emailing dstrspvtltd@gmail.com with your order details.
  • After Dispatch: Orders cannot be cancelled once they are shipped. You may opt for a return after receiving the product (if eligible).

Refunds

  • Refunds will be processed to your original payment method or issued as store credit, based on your preference.
  • Shipping charges (if any) are non-refundable.

For any questions or assistance, feel free to contact our support team at dstrspvtltd@gmail.com. We’re here to help!